Refusionspolitik

Return & Refund Policy

We offer a 30-day return policy, meaning you have 30 days after receiving your order to request a return.

To be eligible for a return, the item must be in the same condition in which you received it, unused and in its original packaging. You will also need your receipt or proof of purchase.

To request a return, contact us at shopnexorahome@outlook.com. We will provide you with return instructions and the appropriate return address after your request has been approved. Please do not send products back without contacting us first.

Damaged, defective or incorrect items
Please inspect your order when it arrives. If your item is damaged, defective or incorrect, contact us as soon as possible so we can investigate and resolve the issue.

Exceptions
Certain products may not be eligible for return, including personalized products, perishable goods, personal-care products, hazardous materials, flammable liquids or gases, and gift cards, where permitted by applicable law.

Exchanges
If you would like a different product, please contact us. The fastest option may be to return the original item and place a new order once the return has been accepted.

European Union – 14-day right of withdrawal
If your order is delivered within the European Union, you generally have a statutory right to withdraw from your purchase within 14 days after receiving the goods, without providing a reason, subject to applicable exceptions. This statutory right is separate from our voluntary 30-day return policy.

Nothing in this policy limits any mandatory consumer rights available to you under applicable Danish or EU law.

Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.

If you have questions about returns or refunds, contact:

Nexora Home
shopnexorahome@outlook.com